Shipping & Returns


Ricoh (M) Sdn Bhd aims to deliver within 7 working days for deliveries within the Klang Valley and 10 working days for outstation deliveries, including East Malaysia. If no one is available to take delivery or make collection, re-delivery or re-collection can be arranged again upon written confirmation. All regions of Malaysia are eligible for free delivery except for deliveries to East Malaysia & Langkawi, whereby a shipping fee of RM18 / kg will be applicable.

If the items ordered is defective or incomplete, please contact the Ricoh Service Hotline at 1-300-88-8228.


You may return your order or items under the following conditions:

  • The items received from the courier is damaged.
  • Proof of purchase, such as confirmation order slip or consignment note, must be provided.
  • The goods must be returned in the ORIGINAL, undamaged packaging along with the accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts received with it.)
  • The product must not be used, installed or had any data inputted into it.
  • All sealed items must be left unopened.